Faculty members teaching in any technology equipped classroom who experience a technology issues during an active session have a hotline they can call to receive immediate attention for their issue.
This hotline is designed to get a technician into the classroom. When calling provide your name, location and issue. Our phone representatives have been trained to immediately dispatch help to your location. We will attempt to resolve your technology issue immediately, if a solution cannot be immediately found, we will attempt any temporary workaround that at minimum does not interrupt your active session.
The Hyflex ready classrooms have been equipped with additional webcams to support a hybrid learning experience. While we cannot control the internet or wifi conditions outside of the campus as long as any issue with a Zoom or Teams session is related to audio or video locally we should be able to restore services should there be any failure within the room.
We will do everything to support you in your class. We realize any support issue happening while attempting to conduct a session with students in the classroom and students at home can be extremely trying. We will not leave you without remedy but if you believe that its in the best interest of your session not to have any extended or prolonged trouble-shooting it may be necessary to attempt resolution in-between class schedules.
Hyflex is new to all of us but our IT department has done everything to make the classrooms as simple to use as we always have and more importantly to provide a means to get help when you need it most.